Política de reembolso

At Saad Collections, customer satisfaction is our top priority. If you are not completely satisfied with your purchase of our clothing or accessories, we are here to help you with a smooth return and refund process.

1. Return Window

You have 30 days from the date you receive your item to request a return. Requests made after 30 days will unfortunately not be eligible for a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, unwashed, and in the same condition that you received it.

  • It must be in the original packaging with all labels and tags fully attached.

  • You will need to provide the receipt, invoice, or proof of purchase (such as your order number).

3. Damaged, Wrong, or Defective Items

Please inspect your order upon delivery. If the item is defective, damaged, or if you receive the wrong item, contact us immediately via email. Include your order number and clear photos of the issue so we can evaluate it and make it right by arranging a replacement or a full refund at no extra cost to you.

4. How to Start a Return

To initiate a return, you must contact our customer support team first at our official email listed below.

  • Please note: Do not send your purchase back to the address listed on the package before contacting us. Our team will provide you with the correct return shipping instructions and destination.

  • Customers are responsible for paying their own return shipping costs unless the item arrived damaged or defective.

5. Refunds Process

Once we receive and inspect your returned item, we will send you an email to notify you that we have received it. We will also inform you of the approval or rejection of your refund.

If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within a certain number of days, depending on your bank or credit card provider.

CONTACT US

For any questions regarding returns, exchanges, or refunds, please reach out to us at:

Email: support@saadcollections.com

Business Name: Saad Collections